x168 Banking — Deposits, Withdrawals and Account Verification
This page covers everything that moves money in and out of your x168 account — from adding funds through Touch 'n Go eWallet, DuitNow, FPX or Boost, right through to withdrawing your balance back to the same wallet or bank. Each method sits inside the Banking section of your account dashboard once you log in; the cashier tab shows your available options based on your account region and local eligibility. Start with the deposit steps if you are funding for the first time, then check the verification section so your account is cleared for withdrawals when you need them. If a transaction does not reflect immediately, the records section explains how to match your wallet reference to the account history entry. Availability depends on local law and eligible regions — what appears in your cashier reflects what is configured for your account at that time.
Every money movement on your x168 account goes through a set of checks before it is posted. We verify the domain you are connecting from so you are always on the correct cashier page, confirm your identity before releasing any withdrawal, and check that the wallet or bank account belongs to you before funds leave. If anything looks off, our support team is reachable via live chat from the Banking page itself — look for the chat icon at the bottom right of the cashier screen.
Domain Check
Always confirm you are on x168 before entering any account or payment details. The URL bar is your first line of defence — a mismatched domain is an immediate sign to stop and contact support before proceeding.
Identity Verification
Before your first withdrawal is processed, we ask you to complete a one-time identity step. This confirms the account belongs to you and protects against unauthorised access. Documents are handled securely and not shared with third parties.
Wallet Ownership Check
The wallet or bank account you withdraw to must match the name on your x168 account. We do not send funds to a third-party wallet. This protects your balance in the event that your login credentials are ever compromised.
Support Access
Our support team is available through live chat on the Banking page. For account or transaction queries, have your transaction reference number ready — it speeds up the check considerably and lets us locate the record on our end without back-and-forth.
TRANSACTION MATCHING
Matching Your Wallet Record to Your x168 Account
After a deposit or withdrawal, your x168 account history and your wallet or bank statement should both carry a matching reference. Here is what to look for on each side so you can confirm the transaction completed correctly without needing to contact support every time.
Reference Number
Every transaction generates a unique reference number visible in your x168 account history under Banking > Transactions. Copy this number before you contact support — it is the fastest way to locate the record on our end.
Status Labels
Account history shows three statuses: Pending means the transaction is in queue; Processing means it has left our system; Completed means funds have posted. A Pending status that does not move within the window shown on screen is worth flagging to support.
Account History Path
Log in, go to your account icon, select Banking, then Transaction History. Filter by date or method to narrow down what you are looking for. The same screen shows both deposits and withdrawals in one list so you can cross-reference both directions.
Evidence to Keep
Save the confirmation screen or screenshot from your wallet app — Touch 'n Go eWallet, DuitNow and Boost each generate their own reference on the payment side. Keeping both references (wallet side and x168 side) makes any dispute straightforward to resolve.
SUPPORTED PAYMENT RAILS
Payment Methods Available at x168
The methods below are available in the x168 cashier for eligible accounts in Malaysia. What appears in your cashier depends on your account region and local law — log in and open the Banking tab to see exactly what is active for your account right now.
Touch 'n Go eWallet
DuitNow
FPX
Boost
Bank Transfer
IDENTITY VERIFICATION
Account Verification at x168
Verification is a one-time step that unlocks full withdrawal access on your account. We ask for a copy of your MyKad or passport and a recent proof of wallet ownership — typically a screenshot of your registered eWallet account showing the name and number. Once your documents are reviewed and confirmed, the verified badge appears on your account profile and withdrawals process without the additional hold. This step protects your balance: if someone else ever tries to access your account, the wallet-ownership check means funds cannot be redirected to a different account without your documents.
Step 1 — Open Verification
Log in and go to Account Settings, then select Verify Identity. The form walks you through exactly which documents are required for your account type.
Step 2 — Upload Your ID
Upload a clear photo of your MyKad (front and back) or passport photo page. Make sure all four corners are visible and the details are readable — blurred images will be returned for re-upload.
Step 3 — Confirm Wallet Ownership
Attach a screenshot of your Touch 'n Go eWallet, DuitNow or Boost account showing your registered name and number. This must match the name on your x168 account exactly.
Step 4 — Await Confirmation
Once submitted, the status updates in your account profile. You will receive a notification when the review is complete. Verified status is permanent — you do not repeat this step for future withdrawals.
WITHDRAWING YOUR BALANCE
Send Your Balance Back to Your Wallet
Withdrawals at x168 go back to the same wallet or bank account you used to deposit — this is a standard security measure to confirm the funds return to their origin. Open the Banking tab from your account dashboard and select Withdraw to start. The cashier shows the methods currently active on your account; choose the one that matches your registered wallet. Enter the amount you want to withdraw — the minimum and maximum for your account are shown on the same screen, so check those fields before confirming. If your account has not completed identity verification yet, the cashier will prompt you to do that first before the withdrawal can be submitted. Once submitted, the status moves to Processing in your transaction history. The speed at which funds appear in your wallet depends on the payment rail and your bank or wallet provider — we do not set a fixed time here because it varies. Keep your wallet-side confirmation as a record.
Step 1 — Open the Withdraw Screen
Log in, tap your account icon, select Banking, then Withdraw. The screen loads your available balance and the methods tied to your account.
Step 2 — Choose Your Method
Select the wallet or bank account you want to receive the funds — Touch 'n Go eWallet, DuitNow, FPX or Bank Transfer as shown in your cashier. The method must match your verified account details.
Step 3 — Enter the Amount
Type the withdrawal amount. The minimum and maximum limits for your account are shown on screen. If the amount falls outside those limits, the form will flag it before you submit.
Step 4 — Confirm and Track
Hit Confirm to submit. Your transaction history updates to Pending, then Processing. Save the reference number shown on the confirmation screen — you will need it if you contact support about this withdrawal.
ADDING FUNDS TO X168
Deposit Into Your x168 Account
Funding your x168 account starts at the cashier — log in, open the Banking tab, and select Deposit. The cashier screen shows the payment methods active for your account at that moment; available options depend on your account region and what is permitted under local law. Select your preferred method, whether that is Touch 'n Go eWallet, DuitNow, FPX or Boost, and the cashier generates the payment details or redirects you to your wallet app to complete the transfer. Enter only the amount shown within the minimum and maximum range for your chosen method — amounts outside that range will not process. After completing the payment on the wallet or bank side, return to the x168 cashier screen. Most deposits reflect in your account balance quickly, but the exact timing depends on your payment provider.
Step 1 — Log In and Open Cashier
Go to x168, log in to your account, tap the account icon and select Banking, then Deposit. The cashier loads the methods available for your account.
Step 2 — Select Your Payment Method
Choose from Touch 'n Go eWallet, DuitNow, FPX, Boost or Bank Transfer as shown. Each method displays its minimum and maximum deposit range on the same screen before you proceed.
Step 3 — Complete the Payment
Enter the deposit amount and follow the on-screen steps to complete the payment in your wallet app or online banking portal. Do not close the cashier tab until you have confirmed on the payment side.
Step 4 — Confirm Your Balance
Return to the x168 cashier after completing the payment. Your balance updates when the transaction clears. If it shows Pending, give it a moment — check Transaction History for the reference number before reaching out to support.
BANKING FAQ
Common Questions About x168 Banking
Answers to the questions we hear most often about deposits, withdrawals and account verification at x168.
Which payment methods can I use to deposit at x168?
Touch 'n Go eWallet, DuitNow, FPX, Boost and Bank Transfer are available in the x168 cashier for eligible accounts. The exact methods shown depend on your account region and local eligibility — log in and open the Banking tab to see what is active for you.
Why has my deposit not appeared in my account balance yet?
Check Transaction History under Banking — if the entry shows Pending, the payment is still in queue. If it has been more than a few minutes with no update, copy the reference number from your wallet app and contact support via live chat with that reference ready.
How do I withdraw my balance to my Touch 'n Go eWallet?
Open Banking, select Withdraw, choose Touch 'n Go eWallet as the method, enter the amount within the limits shown, and confirm. The withdrawal goes to the eWallet registered to your verified account. Processing time depends on the payment provider.
What is the minimum deposit or withdrawal amount at x168?
Minimum and maximum amounts are shown on the cashier screen for each method before you confirm. These can vary by payment rail, so check the on-screen limits each time rather than relying on a fixed figure.
What do I do if a transaction is stuck on Pending for a long time?
Go to Banking, open Transaction History, and copy the x168 reference number for that entry. Also save the reference from your wallet or bank app. Contact support via live chat on the Banking page with both references — that is the fastest way to get it checked.
Do I need to verify my identity before making a withdrawal?
Yes — identity verification is required before your first withdrawal is processed. Go to Account Settings, select Verify Identity, upload your MyKad or passport and a wallet ownership screenshot. Once confirmed, withdrawals proceed without the additional hold on future requests.
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