x168 Privacy Policy: How We Handle Your Account Data
At x168, your account data stays under our care — from how you log in to how your transactions are recorded across Boost, Bank Transfer, and other payment rails available to Malaysia accounts. This policy sets out what we collect, why we collect it, and the steps you can take to review or update what we hold on your behalf.
Account data handled with care
Touch 'n Go eWallet & DuitNow transaction records
Your right to review and correct
Clear contact path for data queries
POLICY SCOPE DETAILS
What This Policy Covers and How It Applies
When you use x168, we collect information that is necessary to run your account and process payments. This includes your registration details, login activity, wallet top-up history, and transaction records linked to payment methods such as Boost and Bank Transfer. We also collect device and session data — browser type, IP address, and how you navigate the platform — to keep your session secure and functioning correctly. We do not sell your personal data to third parties. Data shared with payment processors is limited to what those processors need to complete a transaction and is governed by their own policies alongside ours. Any third-party service we connect to receives only the minimum data required for that specific function. Data retention follows the period required under applicable law and our internal operational records policy. Once that period lapses and your account is closed, we remove identifying records in line with our deletion schedule. The current retention period shown in your account settings reflects what applies to your account at the time of login. This policy applies to accounts registered and accessible in regions where local law permits such services, and eligibility depends on local law and the jurisdiction you access from.
Boost
Transaction data from Boost top-ups is recorded against your account wallet. We retain these records for the period required by applicable rules and they are visible in your transaction history after login.
Bank Transfer
Bank Transfer records include reference numbers and amounts processed to your account. These are stored securely and accessible through your account dashboard for your own review.
Touch 'n Go eWallet
Touch 'n Go eWallet activity linked to your x168 account is logged at the point of transaction. The record appears in your wallet history and is retained under the same schedule as other payment data.
DuitNow & FPX
DuitNow and FPX transfers are logged with the bank reference and timestamp. We store only what is needed to confirm and reconcile the deposit — no full banking credentials are held on our side.
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies Across Your x168 Account
This policy covers the data x168 holds and processes directly. It does not extend to third-party services you access through links on the platform, nor to payment processors who operate under their own published policies. Understanding what falls inside and outside this policy helps you know where to direct a data question.
Account Access
Login credentials, session tokens, device identifiers, and authentication logs are covered by this policy. These are held by x168 and subject to our retention and access rules.
Transactions
Payment records for Boost, Bank Transfer, Touch 'n Go eWallet, DuitNow, and FPX are covered. The processing side handled by the payment provider is governed by that provider's own policy.
Site Content
How you browse game categories, which sections you visit, and session duration data are collected under this policy to improve account experience. This data is not sold or shared for marketing purposes.
Third-Party Services
Links to external sites, third-party game studio platforms accessed outside x168, and external wallet apps operate under their own privacy policies. Our policy stops at the point your session leaves x168.
YOUR ACCOUNT RIGHTS
Practical Steps to Manage Your Data With Us
You have the right to know what data x168 holds on your account, to request corrections where details are wrong, and to ask questions about how your information is used. These are not abstract rights — each one has a concrete path through your account or through our support channel. To review the data tied to your account, log in and open the account settings page. Your profile details, registered payment methods, and transaction history are all accessible there. If something is incorrect — a name spelling, a contact number, an address on file — use the edit fields shown in the settings page to correct it, or raise it with our support team if the field is locked. For data requests that go beyond what is visible in your account settings, contact us directly through the support channel. Our team will confirm receipt of your request and handle it in line with applicable data rules. Availability of certain data actions depends on local law and the region your account is registered under.
Review Your Records
Log in and go to account settings to see the data we hold: profile information, linked payment methods like Boost or DuitNow, and your transaction history. No separate request is needed for these standard records.
Correct Account Details
Edit your contact details and profile fields directly in account settings. For locked fields — such as registered identity information — raise a correction request through our support channel with the correct details.
Raise a Data Question
If you want to understand how a specific piece of your data is used, send a query through our support contact. We will respond with a clear explanation tied to this policy.
Request Account Support
For deletion requests or data portability where permitted under local law, contact our support team directly. We will confirm what actions are available based on your account's registered region.
CONTACT OUR TEAM
How to Reach Us About This Policy
For any question about how x168 handles your data — from payment records to account information — our support team is the right first contact. Use the channel that works for you and include your registered account details so we can locate your records accurately.
Live Chat Support
Open the live chat from your account dashboard after login. Available during our published support hours — the current schedule is shown on the support page in your account.
Email Data Queries
Send data-specific questions — correction requests, retention queries, or policy clarifications — to our support email. Include your registered account username and the specific data point you are asking about.
Account Settings Path
For routine reviews and edits, the fastest route is account settings after login. Most profile and payment record queries can be resolved there without needing to contact support.
HOW WE PROTECT DATA
Data Handling, Cookies, and Account Security Practices
x168 uses industry-standard security measures to protect the data held against your account. Connections between your device and our platform are encrypted. Session data is handled through secure tokens that expire after a period of inactivity, which means an idle session on your phone or desktop does not stay open indefinitely. Cookies are used to maintain your login state, remember preferences, and measure how sections of the platform are used. You can manage cookie preferences through your browser settings at any time. Functional cookies required for login and account access cannot be disabled without affecting how your account works. If we make a material change to this policy, the updated version will be published on this page with a revised date. The version you see here is the current one — no need to check elsewhere.
Encrypted Connections
All data passing between your device and x168 is encrypted. This applies to login, payment actions involving Boost or Bank Transfer, and any account update you make through settings.
Cookie Management
We use functional and analytics cookies. Functional cookies keep your session active; analytics cookies help us understand which parts of the account flow work well. Adjust non-essential cookies through your browser at any time.
Data Retention Schedule
We keep your account and transaction data for the period required under applicable rules. After that period and once your account is closed, identifying records are removed per our deletion schedule.
Policy Update Notices
Material changes to this privacy policy are published here with a revised effective date. If a change affects how we handle payment or account data, we will notify you through your registered contact details.
COMMON POLICY QUESTIONS
Frequently Asked Questions About x168 Privacy
If you have questions about data handling, account records, or your rights under this policy, these are the answers we get asked most often. For anything not covered here, reach out through the support channel in your account.
What personal data does x168 collect when I register?
We collect the details you submit during registration — name, contact information, and account credentials. Once you make a deposit via Boost, Bank Transfer, Touch 'n Go eWallet, DuitNow, or FPX, the transaction reference and amount are added to your account record as well.
Can I see all the data x168 holds on my account?
Yes. Log in and open account settings to view your profile details, registered payment methods, and transaction history. If you need a broader data record beyond what settings shows, contact our support team and we will handle the request in line with applicable rules.
How do I correct information that is wrong in my account?
Edit fields for contact details and preferences directly in account settings after login. For locked fields such as registered identity information, raise a correction request through our support channel. Include the account username and the correct details so we can process it accurately.
Does x168 share my data with third parties?
We share data only where it is required to process a payment — with the payment processor handling your Boost top-up or Bank Transfer, for example. They receive only what is needed for that transaction. We do not sell personal data to third parties for marketing or any other purpose.
How long does x168 keep my account and payment records?
Retention follows the period required under applicable law and our internal policy. The current schedule is reflected in your account settings. After that period and once your account is closed, identifying records are removed according to our deletion process.
What should I do if I have a data concern that is not resolved through my account settings?
Contact our support team directly through live chat or email, both accessible from your account dashboard after login. Include your registered username and a clear description of your concern. We will confirm receipt and follow up in line with this policy and local applicable rules.
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